To access your account, please follow these steps:

1. Visit our website: www.dr-paul.co.uk

2. Login: Click the “my account” or “login” icon located at the top right corner of the homepage (Desktop) or left side navigation bar (Mobile). 3. Enter Details: Enter your registered email address and password in the provided fields. 4. Access your account: Once logged in, you will now have access to account where you can view your order history, update your personal information and manage your preferences. If you have any issues completing the above steps, please reach out to our customer team: support@dr-paul.co.uk to get help from a member of our team.

Once you've made your purchase, you should receive an automatic confirmation email. If you haven't received it, please check your spam folder or any other email addresses you've used to register. You can also view your order history and check for current orders in your online account. If you still can't find your confirmation email, please contact our customer service team at support@dr-paul.co.uk. Please include your full name within the email, and our customer service will be able to help. After completing your purchase, expect to receive an automatic confirmation email. In case it doesn't show up in your inbox, be sure to review your spam folder or other registered email addresses. For a quick reference, you can always access your order history and check for any recent orders in your online account.

If you suspect that your product is faulty, kindly reach out to our customer service team at support@dr-paul.co.uk Please provide details about the issue, including your order information and any relevant details such as photos of the product at fault.

Unfortunately, once orders are placed, we are unable to accommodate cancellations due to our inventory and order processing system. However, we can sometimes facilitate a refund, if necessary, although this may involve associated costs. We kindly ask you to review your order carefully during checkout. Should you encounter any issues, please contact our support team at support@dr-paul.co.uk Thank you for your understanding.

Please send a photo of the received item to support@dr-paul.co.uk along with your order confirmation. Our customer service team is available Monday through Friday, from 8 AM to 4:30 PM. Please note that due to the volume of emails we receive, it may take up to 48 hours to receive a response, and longer over weekends. Thank you for your understanding.

Please send a photo of the received items to support@dr-paul.co.uk along with your order confirmation. Our customer service team is available Monday through Friday, from 8 AM to 4:30 PM. Please note that due to the volume of emails we receive, it may take up to 48 hours to receive a response, and longer over weekends. Thank you for your understanding.